1. when you submit any form, including but not limited to customer inquiry forms or other forms relating to the Application or any of our services;
2. when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use the Application or our services;
3. when you interact with our staff, including customer service officers, for example, via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails;
4. when you interact with us via the Application or our websites or use services on our websites;
5. when you request that we contact you or request that you be included in an email or other mailing list;
6. when you respond to our promotions, initiatives or to any request for additional Personal Data;
7. when you submit an employment application or when you provide documents or information including your resume and/or CVs in connection with any appointment as an officer, director, representative or any other position;
8. when your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or our representatives when you attend our events;
9. when you are contacted by, and respond to, our marketing representatives and customer service officers;
10. when we seek information about you and receive your Personal Data in connection with your relationship with us, including for our products and services or job applications, for example, from business partners, public agencies, your ex-employer, referral intermediaries and the relevant authorities; and/or
11. when you submit your Personal Data to us for any other reasons.

1. responding to, processing and handling your queries, feedback, complaints and requests;
2. verifying your identity;
3. managing and planning the administrative and business operations of AiR Digital and complying with internal policies and procedures;
4. facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales);
5. requesting feedback or participation in surveys, as well as conducting market research and/or analysis for statistical, profiling or other purposes for us to design our services, understand customer behaviour, preferences and market trends, and to review, develop and improve the quality of our products and services;
6. matching any Personal Data held which relates to you for any of the purposes listed herein;
7. preventing, detecting and investigating crime and analysing and managing commercial risks;
8. managing the safety and security of our premises and services (including but not limited to carrying out CCTV surveillance and conducting security clearances);
9. monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;
10. in connection with any claims, actions or proceedings (including but not limited to drafting and reviewing documents, transaction documentation, obtaining legal advice, and facilitating dispute resolution), and/or protecting and enforcing our contractual and legal rights and obligations;
11. conducting any form of investigations including but not related to those relating to disputes, billing, fraud, offences, prosecutions etc;
12. meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on AiR Digital (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations); and/or
13. purposes which are reasonably related to the aforesaid.

1. If you are a prospective, current or former customer of AiR Digital:
   1. providing customer service and support (including but not limited to customer relationship management and processing and settlement of invoices and bills);
   2. administering and processing your requests including creating and maintaining profiles of our customers in our system database for administrative purposes (including but not limited to tracking your use of the Application);
   3. personalising your experience on the Application and conducting market research, understanding and analysing customer behaviour, location, preferences and demographics in order to improve our service offerings;
   4. if you use the Application, sending you notifications and facilitating the provision of our services to you;
   5. administering debt recovery and debt management; and/or
   6. purposes which are reasonably related to the aforesaid.
2. If you are an employee, officer or owner of an external service provider or vendor outsourced or prospected by AiR Digital:
   1. assessing your organisation’s suitability as an external service provider or vendor for AiR Digital;
   2. managing project tenders and quotations, processing orders or managing the supply of goods and services;
   3. creating and maintaining profiles of our service providers and vendors in our system database;
   4. processing and payment of vendor invoices and bills;
   5. facilities management (including but not limited to issuing visitor access passes and facilitating security clearance); and/or
   6. purposes which are reasonably related to the aforesaid.
3. If you submit an application to us as a candidate for employment or internships:
   1. conducting interviews;
   2. processing your application (including but not limited to pre-recruitment checks involving your qualifications and facilitating interviews);
   3. obtaining references and for background screening;
   4. assessing your suitability for the position applied for;
   5. enrolling successful candidates as our employees and facilitating human resource planning and management (including but not limited to preparing letters of employment, name cards and building access passes); and/or
   6. purposes which are reasonably related to the aforesaid.
4. If you are an existing employee of AiR Digital:
   1. providing remuneration, reviewing salaries and bonuses, conducting salary benchmarking reviews, staff appraisals and evaluation, as well as recognising individuals for their services and conferring awards;
   2. staff orientation and entry processing;
   3. administrative and support processes relating to your employment, including its management and termination, as well as staff benefits, including travel, manpower, business continuity and logistics management or support, processing expense claims, medical insurance applications, medical screenings and immunisations, leave administration, long-term incentive plans, training, learning and talent development, and planning and organising corporate events;
   4. providing you with tools and/or facilities to enable or facilitate the performance of your duties;
   5. facilitating professional accreditation and complying with compliance audits;
   6. compiling and publishing internal directories and emergency contact lists for business continuity;
   7. managing corporate social responsibility projects;
   8. conducting analytics and research for human resource planning and management, and for us to review, develop, optimise and improve work-related practices, environment and productivity;
   9. ensuring that the administrative and business operations of AiR Digital function in a secure, efficient and effective manner (including but not limited to examining or monitoring any computer software and/or hardware installed within AiR Digital, your work emails and personal digital and storage devices);
   10. compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities (including but not limited to disclosures to regulatory bodies, conducting audit checks or surveillance and investigation);
   11. administering cessation processes; and/or
   12. any other purposes relating to any of the above.
5. Furthermore, where permitted under the Act, AiR Digital may also collect, use and disclose your Personal Data for the following “Additional Purposes”:
   1. taking or filming photographs and videos for corporate publicity or marketing purposes, and featuring your photographs and/or testimonials in our articles and publicity materials;
   2. providing or marketing services and benefits to you, including promotions, service upgrades, loyalty, reward and/or membership programmes (including event invitations, newsletters and marketing and promotional information to you pursuant to such membership programmes);
   3. organising roadshows, tours, campaigns and promotional or events and administering contests and competitions;
   4. matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision or offering of services;
   5. sending you details of services, services updates and rewards, either to our customers generally, or which we have identified may be of interest to you;
   6. conducting market research, aggregating and analysing customer profiles and data to determine health-related patterns and trends, understanding and analysing customer behaviour, location, preferences and demographics for us to offer you other products and services as well as special offers and marketing programmes which may be relevant to your preferences and profile; and/or
   7. purposes which are reasonably related to the aforesaid.
6. If you have provided us with your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, AiR Digital may contact you using such Singapore telephone number(s) (including via voice calls, text, fax or other means) with information about our products and services.
7. In relation to particular services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.
8. You may withdraw your consent for receiving marketing or promotional materials/communication by contact us using the contact details below.
9. Once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to 30 calendar days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time.
10. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the services that you have requested or purchased from AiR Digital.

1. amongst AiR Digital and its related corporations or affiliates (including their respective staff);
2. companies providing services relating to insurance or other service providers to AiR Digital;
3. agents, contractors, sub-contractors or third party service providers who provide operational services to AiR Digital, such as courier services, telecommunications, information technology, payment, printing, billing, debt recovery, processing, technical services, transportation, training, market research, call centre, security, or other services to AiR Digital;
4. vendors or third party service providers and our marketing and business partners in connection with marketing promotions, products and services;
5. our corporate clients;
6. any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale);
7. external banks, credit card companies, other financial institutions and their respective service providers;
8. our professional advisers such as consultants, auditors and lawyers;
9. relevant government ministries, regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and/or
10. any other party to whom you authorise us to disclose your Personal Data to.

Cookies – Small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognise a particular device or browser. There are several types of cookies:

• Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session.
• Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.
• First-party cookies are set by the site you are visiting.
• Third-party cookies are set by a third-party site separate from the site you are visiting.

Cookies can be disabled or removed by tools that are available in most commercial browsers. The preferences for each browser you use will need to be set separately and different browsers offer different functionality and options.

Web beacons – Small graphic images (also known as “pixel tags” or “clear GIFs”) may be included on our sites and services. Web beacons typically work in conjunction with cookies to profile each unique user and user behaviour.

Similar technologies – Technologies that store information in your browser or device utilising local shared objects or local storage, such as flash cookies, HTML 5 cookies, and other web application software methods. These technologies can operate across all of your browsers.

We may use the terms “cookies” or “similar technologies” interchangeably in our policies to refer to all technologies that we may use to collect or store information in your browser or device or that collect information or assist in identifying you as a unique user in the manner described above.

1. have any questions or feedback relating to your Personal Data or our Privacy Policy;
2. would like to withdraw your consent to any use of your Personal Data as set out in this Privacy Policy; or
3. would like to obtain access and make corrections to your Personal Data records,

please contact our Data Protection Officer as follows: